Tell Us What Your Website Needs
Describe the problem in your own words — you do not need to know which service you want. We review the site, tell you what we find, and recommend the right starting point.
No pressure, no obligation, and a written reply. You will never be asked to send passwords.
1,000+ represents websites served cumulatively, not current actively maintained sites. 2 hours means initial response on business days, not a fix time or 24/7 service.
If This Is Urgent, Start Here Instead
An active incident is handled differently from a general request. If either of these is true right now, use the emergency route so it is triaged first.
The site is down or unreachable
Visitors cannot reach the site at all, or it is showing errors. This affects customers immediately and should be treated as an incident.
Request Emergency SupportThe site has been hacked
Unexpected redirects, unfamiliar admin users, a warning from a search engine or host. Containing it early limits the damage.
See Malware RemovalEverything else — maintenance, a one-off project, a migration, a redesign, or a question — can go through the form below.
Submit Your Website Issue
A few details are enough to start. The more you can describe about what changed and when, the faster we can help.
What to include
- The website URL and which platform it runs on, if you know
- What is going wrong, in plain language
- When it started, and whether it followed a change
- What you have already tried, if anything
- How urgent it is for your business
Prefer email?
Send the same details to hello@maizhenetwork.com. You can also call +86 188 1004 3668 during business hours.
What Happens Next
Four steps, and nothing starts until you approve it.
1. We review
We look at the site and the details you sent, and check the public site if you have authorised it.
2. We reply
You get a written response: what we found, and the recommended starting point.
3. You approve
If the work needs a price, you receive it in writing and decide — with no obligation.
4. Work begins
Once approved, the work is scheduled and you are told what to expect.
How this fits together: How It Works · Website Maintenance Services · Emergency Website Support
Submitting an Issue FAQ
Do I need to know which service I need?
No. Describe the problem in your own words and we will work out the right starting point — a plan, a one-time project, or an urgent response. You are not expected to arrive with the answer already decided.
What happens after I submit?
We review the site and the description, then come back to you with what we found and a recommended scope. If the work needs a price, you get it in writing before anything begins. There is no obligation to proceed.
Is there a cost to submit an issue?
No. Reviewing what you send and recommending a starting point is free. If the work goes ahead, it is quoted and approved before it starts.
Should I include my website passwords?
No. Never send passwords, API keys or other credentials through a form. We work from the access you already control, and we agree an access method separately once the scope is agreed.
What if my site is down or has been hacked right now?
Use the emergency route instead of the general form. Emergency requests are triaged ahead of routine ones, so we can look at containment first. The general form is for everything that is not an active incident.
How long until someone replies?
On business days, initial response is within 2 hours for prompt matters as set out in our service terms — that is an initial response, not a fix time, and not a 24/7 commitment. Urgent incidents are triaged first.
Not Sure Where You Fit?
Prefer to Talk First?
You can reach us directly and describe the situation. The same rule applies either way: no passwords, and nothing starts until you approve it.
Business hours: +86 188 1004 3668 · hello@maizhenetwork.com