Get in Touch With the Team That Maintains Your Website
Whether you have a question, a website problem or a project in mind, there is a route for it. Pick the one that fits, and you will hear back in writing.
No obligation, and no need to send passwords. If your site is down or hacked right now, use the emergency route so it is handled first.
Something down right now? Request Emergency Support.
How to Reach Us
Direct channels, no gatekeeping.
The best route for anything detailed. Attach screenshots and include your site URL.
hello@maizhenetwork.com →Phone
Call during business hours for anything time-sensitive that is not an active incident.
+86 188 1004 3668 →For clients who prefer it, reach us on WeChat for short updates and follow-ups. The WeChat ID is the same as our phone number.
+86 188 1004 3668Registered office: Suite 1110, Huateng Beitang Business Building, Chaoyang District, Beijing 100022, China.
Which Route Should You Use?
Sending it the right way gets you a faster, better answer. Each route goes to a different handling path.
| Your situation | Best route | Why |
|---|---|---|
| General enquiry or question | Message form on this page | A written reply from the person who can answer it. |
| A technical problem with your site | Submit a Website Issue | Structured intake so we can review and recommend a starting point. |
| Site is down or has been hacked | Emergency support | Triaged ahead of routine work, so containment starts sooner. |
| Agency or white-label enquiry | For Agencies | Routed to the agency side of the business, kept separate from direct clients. |
What to Include in Your Message
You do not need to write a brief. A few specifics go a long way.
- Your website URL, and the platform it runs on if you know
- What you need help with, in plain language
- Any deadline or event the timing matters for
- What you have already tried, if anything
- How to reach you, and the best time
- Whether you are enquiring as a business or as an agency
Send Us a Message
For general enquiries. If your site has a specific technical problem, the website issue form routes it better.
Prefer email or phone?
Send or say the same details directly: hello@maizhenetwork.com · +86 188 1004 3668.
Already a client?
Send requests through your usual channel so they are logged against your plan and counted correctly.
Urgent?
If the site is down or compromised, do not wait on a form. Use emergency support.
Response Times, Honestly
We set expectations we can keep, rather than promising immediacy we cannot.
Initial response
On business days, the target is 2 hours for prompt matters. It is an initial reply — not a fix time.
Not 24/7
Unless your agreement says otherwise, support follows business days rather than round-the-clock cover.
Emergencies first
Down or compromised sites are triaged ahead of routine requests, even outside the general queue.
Exact response times are defined in your agreement. See How It Works for how requests are prioritised.
Company Details
The facts you would want before you get in touch.
- Registered entity: Beijing Maizhe Network Technology Co., Ltd.
- Established: 2010
- Address: Suite 1110, Huateng Beitang Business Building, Chaoyang District, Beijing 100022, China
- Telephone: +86 188 1004 3668
- Email: hello@maizhenetwork.com
More about who we are on the About page.
Contact FAQ
How quickly will you reply?
On business days, the initial response target is 2 hours for prompt matters, as set out in our service terms. That is an initial reply, not a fix time, and it is not a 24/7 commitment. Urgent incidents are triaged first.
Can I call instead of emailing?
Yes. You can call +86 188 1004 3668 during business hours. If the matter is technical, it still helps to have the site URL and a short description ready, so we can look it up.
Should I send my website passwords?
No. Never send passwords, API keys, SSH keys or login details by email, through a form, or over chat. If access is needed, we agree a secure method separately once the scope is agreed.
Which contact route should I use?
Use the message form on this page for general enquiries, the website issue form for a technical problem, and the emergency route if your site is down or has been hacked right now. Each routes to a different handling path.
Do you take meetings or calls?
When a call genuinely helps — a scoping decision, a complex problem or a project kick-off — we will arrange one. Day-to-day work is handled in writing so there is a clear record and your hours go into the work.
Where are you based?
Our registered entity is Beijing Maizhe Network Technology Co., Ltd., based in Beijing, China. We work with clients and agencies in other markets, and written communication fits across time zones.
Tell Us What You Need
Send a short message or describe the issue. Either way, you get a written reply and a clear next step.
Business hours: +86 188 1004 3668 · hello@maizhenetwork.com